Privacy Policy

This Privacy Policy explains how HelpZen Technology Private Limited ("inMinute", "we", "us" or "our") collects, uses, shares and protects your personal information when you use the inMinute website, mobile applications and related services (collectively, the "Services").

1. Information we collect

• Account information: name, phone number, email, address, profile photo.
• Service information: bookings, service history, ratings, reviews and preferences.
• Payment information: processed securely by our PCI-DSS compliant payment partners; we do not store card details on our servers.
• Device & usage data: IP address, device identifiers, app usage, crash logs and cookies.
• Location data: when you enable location services to book or track a service.
• KYC information (for partners): government ID, address proof and trade certifications.

2. How we use your information

• To provide, personalise and improve the Services.
• To match customers with verified service partners.
• To process payments, refunds and invoices.
• To send booking updates, receipts and important service notices.
• To ensure trust and safety on the platform.
• To comply with applicable laws and legal requests.

3. Sharing of information

We share information with verified partners to fulfil your bookings, with payment processors (including Razorpay), analytics providers, customer support tools and law enforcement where required by law. We never sell your personal data.

4. Data retention

We retain personal data for as long as necessary to provide the Services and to comply with legal, tax and accounting obligations.

5. Security

We use industry-standard encryption, access controls and monitoring to protect your data. No system is 100% secure, but we work continuously to safeguard your information.

6. Your rights

You may request access, correction or deletion of your personal data, or withdraw consent, by writing to taufique.inminute@gmail.com.

7. Children

The Services are not directed to individuals under 18.

8. Changes to this policy

We may update this Policy from time to time. Material changes will be notified through the app or by email.

9. Contact

HelpZen Technology Private Limited · taufique.inminute@gmail.com